Delivery: What happens if I am not in when the courier attempts delivery?

We realise life doesn't stop just to receive a parcel so we're prepared for you not being in!

Parcel Force will attempt delivery and if you're out, take it back to the depot and reattempt it the following day. If the second attempt fails it will be taken to your local post office for you to collect. They will hold this for 7 days before returning to us.

Yodel will attempt delivery and if you're out, they will leave it in a safe place - they will only attempt redelivery if there is nowhere to leave your order safe. If still unsuccessful they will hold your parcel at the depot for you to collect for up to 7 days, if no collection is made this will be returned to us.


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